Open to opportunities

Kayla De Medeiros

@kaylademedeiros

I am a motivated retail and client-relations manager with strong customer service and small-business operations experience.

Canada

Message

What I'm looking for

I’m seeking a leadership role where I can use my retail management and client-relations experience to grow revenue, coach teams, improve operations, and deliver outstanding customer service in a collaborative, service-focused company.

I am a results-driven manager with hands-on experience leading store operations, training teams, and delivering excellent customer service at Bouclair. I built and maintained a successful cleaning business since 2015, managing client acquisition, scheduling, and quality control.

At Skin Vitality Medical Clinic I handled high-volume patient communications, appointment scheduling, and confidential client education, reinforcing my communication and problem-solving skills. I consistently focus on driving sales through attractive merchandising, adherence to loss-prevention and cash-handling procedures, and coaching staff to meet performance goals. I bring a disciplined, client-focused approach and a track record of improving customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Self Employed Cleaner

Current

MK Property Services

Sep 2015 - Present (10 years)

Operate and manage MK Property Services, delivering tailored residential, commercial, and medical cleaning services while ensuring high sanitation standards. Manage business operations including client acquisition, scheduling, invoicing, and supply management to maintain long-term client relationships.

Residential Cleaning Commercial Cleaning Medical Cleaning Scheduling Invoicing