At EUROFINS GENOMICS INDIA PRIVATE LIMITED, I managed oligonucleotide orders from receipt through production, review, dispatch, and customer delivery. I coordinated dispatch of more than 70 customer orders and maintained delivery schedules and operational accuracy.
I monitored production schedules, order status, and turnaround times, and shared updates with customers and internal stakeholders. My work included preparing operational reports and repricing oligonucleotide orders based on customer specifications and project requirements.
I prepared and maintained SOPs, work instructions, controlled forms, and compliance records in line with GMP and GLP requirements. I also coordinated audit documentation and supported follow-up on audit observations.
I registered and tracked customer complaints, shared QC reports and investigation updates, and supported issue resolution. I also contributed to risk assessment and process improvement initiatives focused on operational efficiency and customer satisfaction.
