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kaushal sanwal

@kaushalsanwal

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Technical Specialist with expertise in network security and incident management.

India

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a dedicated Technical Specialist with extensive experience in network security and incident management. Currently, I work at GXI Networks Pvt Ltd, where I address service incidents and manage over 300 gateways, ensuring high client satisfaction and timely resolution of issues. My role involves upgrading firmware and monitoring alerts, which has honed my technical skills and ability to collaborate effectively with cross-functional teams.

Previously, I served as a Security Delivery Specialist at IBM, where I analyzed Qradar logs and managed security compliance for various devices. My experience at HCL Technologies as a Senior Analyst allowed me to develop strong incident management skills, further enhancing my ability to troubleshoot and resolve complex security issues. I am passionate about leveraging my technical expertise to contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Technical Specialist

Current

GXI Networks Pvt Ltd.

Dec 2023 - Present (1 year 7 months)

Responsible for addressing service incidents and changes, upgrading firmware for various checkpoint firewall models, and maintaining over 300 gateways. Monitored alerts and resolved issues related to VPN, traffic analysis, and client requests while ensuring timely client satisfaction and SLA compliance.

Checkpoint Firewall SmartConsole VPN Troubleshooting Incident Management Policy Creation Client Communication Team Leadership Firmware Security Compliance

Security Delivery Specialist

IBM India Pvt Ltd.

Apr 2022 - Dec 2023 (1 year 8 months)

Analyzed Qradar logs, upgraded firmware for security devices, and ensured compliance with security standards. Managed client VPNs and coordinated with security specialists to mitigate threats and resolve incidents.

QRadar VPN Security Compliance Policy Management Incident Response Data Analysis Endpoint Security Client Management

Senior Analyst

HCL Technologies

Oct 2018 - Apr 2022 (3 years 6 months)

Managed incidents and changes through ServiceNow, created and managed VPN users, and upgraded firewalls. Conducted Qradar log analysis and ensured timely backups of servers and security devices.

Incident Management ServiceNow Firewalls QRadar Backup Policy Creation Change Management Troubleshooting

Analyst

PC Solutions Pvt. Ltd.

Apr 2017 - Oct 2018 (1 year 6 months)

Handled incident and problem management, created VPN users, and pushed policies over firewalls. Mitigated threats and implemented security advisories while maintaining security health checks.

Incident Management VPN SIEM Client Communication Data Analysis Network Security Troubleshooting

Service Delivery Engineer

Zion Computers Private Limited

Dec 2014 - Nov 2015 (11 months)

Maintained backups of firewalls, upgraded security devices, and created policies. Provided reports to clients and conducted health checks for security devices.

Backup Procedures Policy Creation Security Device Upgrades Licensing Troubleshooting

Project Engineer

BECIL

Apr 2014 - Oct 2014 (6 months)

Conducted BAU operations, whitelisted IPs and ports, and monitored transmission accuracy. Managed network challenges and implemented policies on firewalls.

BAU Operations Data Analysis Technical Support Troubleshooting

Education

Degrees, certifications, and relevant coursework

Uttrakhand Board of Technical Education

Diploma, Electronics & Telecommunications

2011 - 2013

Completed a Diploma in Electronics & Telecommunications, focusing on the principles of electronics, communication systems, and telecommunications technologies.