Katso Serumola

I am a Risk Management and Insurance degree holder with three years of practical experience across short-term and long-term insurance broking, agency operations, and sales. I have hands-on experience in business origination, processing, and after-sales services for both personal and commercial lines.

My roles have included producing quotations, placing risks with insurers, generating and converting leads, and achieving monthly sales targets while representing established insurance brands. I have also set up and managed agency operations, overseeing relationships with principals and ensuring operational delivery.

I have developed proficiency in broker/agency administration — including sales production, premium collection, renewals, query management, and client retention — alongside compliance responsibilities such as AML/CTF and statutory FIA reporting under the NBFIRA framework.

I am committed to continuous development and plan to pursue an MSc in Risk and Insurance through the Baisago–NUST partnership to broaden my technical and strategic capabilities within the insurance sector.