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Kathy Weitzel

@kathyweitzel

Senior Product Trainer at Equifax Workforce Solutions creating client training materials, video modules, and product demonstrations.

United States

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At Equifax Workforce Solutions, I developed client-facing instructor-led materials, user guides, and on-demand video modules tied to product updates and customer support needs.

I also facilitated live demonstrations and virtual webinars to onboard clients and help them navigate platform updates and operational workflows. I partnered with product, operations, and support teams to turn feature changes into learning content.

Before that, I managed client onboarding and implementation as a Product Success Manager, and monitored service performance to identify process improvements. I also advised clients on product features and best practices.

Earlier at Equifax Workforce Solutions, I designed operational training and managed content for workforce verification, compliance, and state unemployment insurance. I began my career as an elementary teacher at Liberty Christian Academy.

Experience

Work history, roles, and key accomplishments

Senior Product Trainer

Equifax Workforce Solutions

Dec 2024 - Oct 2026 (1 year 10 months)

Developed client-facing training materials and facilitated live demonstrations and webinars to onboard clients and support platform updates. Partnered with product, operations, and support teams to translate feature changes into effective learning content.

Articulate Camtasia Adobe Creative Suite Instructional Design Client Onboarding Webinars Content Development

Product Success Manager

Equifax Workforce Solutions

Oct 2022 - Dec 2024 (2 years 2 months)

Monitored service performance and directed client success strategies to strengthen retention and expand adoption. Managed onboarding and implementation for new client accounts and collaborated with cross-functional teams to resolve escalated issues.

Client Success Onboarding Implementation Data Driven Insights Stakeholder Management Cross Functional Collaboration

Content Manager/Internal Operational Training Consultant

Equifax Workforce Solutions

Dec 2019 - Oct 2022 (2 years 10 months)

Designed and delivered operational training programs for new hires and cross-trained personnel on state-specific regulations and system upgrades. Led content governance for workforce verification materials and authored monthly compliance publications.

Instructional Design Content Governance CMS Management Compliance Editorial Calendar Training Delivery

Unemployment Insurance Consultant/Unemployment Determination Specialist

Equifax Workforce Solutions

Nov 2012 - Dec 2019 (7 years 1 month)

Investigated claims and collected employment data to formulate compliant responses to state UI agency requests. Advised clients on state unemployment procedures and led claim responses to ensure accurate documentation and timely submissions.

Unemployment Insurance Claims Investigation Compliance Client Advisory Documentation

Store Manager

The Buckeye Corner

May 2008 - Nov 2012 (4 years 6 months)

Oversaw daily operations, ensured high-quality customer service, and facilitated staff recruitment and training. Managed inventory controls and visual merchandising to support accurate stock availability and brand presentation.

Retail Operations Customer Service Corporate Trainer Inventory Management Visual Merchandising

Elementary Teacher

Liberty Christian Academy

Aug 2003 - May 2008 (4 years 9 months)

Developed engaging lesson plans aligned with curriculum standards and student learning objectives. Instructed diverse classrooms using differentiated strategies to support varied academic needs.

Lesson Planning Curriculum Development Differentiated Instruction Classroom Management

Education

Degrees, certifications, and relevant coursework

Articulate

Articulate AI Assistant, AI Assistant

Completed the Articulate AI Assistant certification in 2026.

Holden Advisors

Negotiating with Backbone, Negotiation

Completed the Negotiating with Backbone certification in 2024.

Liberty University

Bachelor of Science, General Studies/Elementary Education with Mathematics Endorsement

Grade: 3.874

Activities and societies: Alpha Lambda Delta, Kappa Delta Pi, Kappa Mu Epsilon, Dean's List

Graduated Magna Cum Laude with a GPA of 3.874. Member of Alpha Lambda Delta, Kappa Delta Pi, and Kappa Mu Epsilon honor societies, and on the Dean's List every semester.