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Kathy Nguyen

@kathynguyen

I lead enterprise SaaS customer success, combining commercial ownership with hands-on SQL, API, and AI workflow problem-solving.

United States

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What I'm looking for

I'm looking to own complex enterprise customer outcomes where I can combine commercial account leadership, technical investigation, and AI-enabled operational improvement.

At INSTANDA, I own post-sales delivery for a 15-account enterprise insurtech portfolio serving carriers, MGAs, and brokers. I manage onboarding, renewals, commercial ownership, escalations, and root-cause investigations across SQL Server and API-integrated systems.

I’ve protected enterprise relationships during high-stakes incidents, including a P1 payment-integration issue affecting hundreds of policies and a platform misconfiguration affecting tens of thousands. I also build AI-native CS workflows for business reviews, ticket triage, escalation synthesis, release-note comparison, and client communications.

Previously, I built Fountain’s first sales engineering function after progressing from Enterprise Account Executive to Strategic Account Manager, growing strategic accounts and preserving complex enterprise relationships. At DroneDeploy, I led technical discovery, POCs, integrations, security reviews, and global training that reduced inbound support tickets by roughly 30%.

Experience

Work history, roles, and key accomplishments

Current

Technical Customer Success Manager

Current

INSTANDA

Nov 2025 - Present (10 months)

Owns the full post-sales lifecycle across a 15-account enterprise insurtech portfolio, including onboarding, renewals, and commercial account ownership. Resolved escalations and traced root causes directly against SQL and Azure-hosted data stores.

SQL AI Workflow Automation Customer Success Renewals Escalation Management Cross Functional Stakeholder Management Insurtech