Open to opportunities

Kathryn Watson

@kathrynwatson

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Experienced Emergency Dispatcher with a strong background in safety coordination.

United States

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What I'm looking for

I am looking for a role that values safety and teamwork, offering opportunities for growth and development.

I am a resourceful and knowledgeable Emergency Dispatcher with 15 years of experience in the intermodal and transportation industry. My expertise lies in managing large volumes of Emergency Road Service events and coordinating teams of drivers in fast-paced environments. I am committed to continuous improvement and have a proven track record of impacting team success.

Throughout my career, I have excelled in roles such as Emergency Road Service Dispatcher and Driver Coordinator, where I was responsible for onboarding, E-log training, and ensuring DOT compliance for up to 98 drivers. My dedication to safety is reflected in my 10-plus years of incident-free bus and truck driving, as well as winning seven awards at the School Bus Safety Road-e-o at various levels.

In my current role as Emergency Road Service Dispatch Coordinator, I handle service calls for a multi-location company, utilizing software tools like MaddenCo and GeoTab to ensure efficient dispatching and customer service. I thrive in challenging situations and am passionate about maintaining high safety standards while delivering exceptional service.

Experience

Work history, roles, and key accomplishments

Current

Emergency Road Service Dispatch Coordinator

Current

Dorsey Tire/Dorsey Trailer Repair Company

Mar 2022 - Present (3 years 3 months)

Handled all after-hours service calls for a five-location company, processing ERS calls using MaddenCo software and Reach247. Tracked technicians for ETA fulfillment through Geotab, facilitating repairs for various equipment classes.

Customer Service MaddenCo Data Systems Geotab Reach247 Dispatch Systems Tires And Size Familiarity Retread Comprehension

Safety/Driver Sign-On Admin

Container Port Group

Dec 2018 - Mar 2022 (3 years 3 months)

Managed driver sign-on, recruiting, and orientation, alongside dispatching and customer service. Ensured E-log record-keeping accuracy and compliance, and handled payroll for 98 drivers.

Driver Orientation Customer Service E Logs Payroll Driver Uptime Record keeping

Safety/Driver Sign-On Admin

H&M Terminals Transport/AIS

Apr 2012 - Jun 2018 (6 years 2 months)

Responsible for driver sign-on, recruiting, and orientation, as well as dispatching and customer service. Implemented E-logs after the FMCSA mandate and managed invoicing and payroll.

Driver Orientation Customer Service Invoicing E Logs Payroll

Safety/Driver Sign-On Admin

Roadlink

Apr 2011 - Mar 2012 (11 months)

Managed driver sign-on, recruiting, and orientation, along with dispatching and customer service. Played a key role in implementing E-logs following the FMCSA mandate.

Driver Orientation Customer Service E Logs

Volunteer

S.T.E.P.S

Nov 2010 - Apr 2011 (5 months)

Contacted community businesses for donations and managed fundraising activities. Handled program registration and supervised participants during events.

Community Outreach Fundraising

Truck Driver

US Xpress

Aug 2010 - Nov 2010 (3 months)

Operated a Class 8 Commercial vehicle, performing pre-trip and post-trip inspections. Ensured timely pick-up and delivery of products while maintaining DOT logs and safely operating vehicles.

Vehicle Operation Post Trip Inspections Delivery DOT Logs

Bus Driver/Trainer

Screven County School Board

Jun 2001 - Jun 2010 (9 years)

Trained and operated school buses, instructing new employees on DOT Regulations and school board rules. Communicated with schools, students, parents, and staff, maintaining student transportation records.

School Bus Operation Communication Student Transportation

Education

Degrees, certifications, and relevant coursework

Ogeechee Technical College

Truck Driving Certificate, Truck Driving

Completed a comprehensive program focused on commercial vehicle operation. Gained practical skills and knowledge essential for professional truck driving.

Savannah Technical College

Associate's Degree, Early Childhood Education

Earned an Associate's Degree in Early Childhood Education. The curriculum provided foundational knowledge and practical skills for working with young children in various educational settings.

Hershel V. Jenkins High School

High School Diploma, General Studies

Received a High School Diploma, completing a broad curriculum across various academic subjects. Developed foundational knowledge and skills for further education or career entry.