Open to opportunities

Kathlyn Palubon

@kathlynpalubon

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Experienced Salesforce CRM consultant and administrator driving automation, integrations, and data quality.

Philippines

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What I'm looking for

I seek roles where I can lead Salesforce administration and automation, collaborate cross-functionally, improve data quality, and drive scalable CRM solutions in growth-oriented, supportive teams.

I am a CRM Consultant and Salesforce Administrator with 8+ years delivering scalable CRM solutions, automation, integrations, and stakeholder-facing solution delivery. I focus on improving operational efficiency, reporting accuracy, and user adoption through thoughtful configuration and Flow-driven automation.

Throughout my career I have supported enterprise and client-facing environments, partnering with executives and cross-functional teams to gather requirements, design solutions, and migrate legacy automations to maintainable architectures. I have led data quality, permissioning, CPQ, and deployment efforts while supporting HubSpot synchronization and other integrations.

I hold multiple Salesforce certifications and a background in computer science, and I am open to international opportunities and relocation to continue driving CRM optimization and measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Analyst

Current

GC Services International, LLC

Jul 2024 - Present (1 year 8 months)

Support leadership and operations through Salesforce reporting, dashboard visibility, data quality management, and workflow improvements; optimized lead flow and HubSpot-Salesforce synchronization and migrated legacy automations to Flow to improve maintainability.

Salesforce Administration Flow Automations Reporting HubSpot Data Quality Dashboards Process Improvement

Salesforce Administrator & Consultant

Ground Labs Pte Ltd.

Jan 2024 - Jan 2025 (1 year)

Delivered Salesforce solutions across Sales Cloud and Service Cloud including CPQ, configuring products, pricebooks, approvals, flows, and validation rules to support business operations.

Sales Cloud Service Cloud CPQ Flow Validation Rules Product Approval Pricebooks Integration

Salesforce & Applications Administrator

Elevate Education

Jan 2024 - Jan 2025 (1 year)

Managed integrations and user access improvements across Salesforce and connected applications, strengthening permission structures and operational support across multiple platforms.

Integration Permission Sets Salesforce Administration Troubleshooting

Senior Salesforce Administrator

Emapta Phils., Inc.

Dec 2020 - Jan 2024 (3 years 1 month)

Delivered Salesforce administration and solution implementations across client-facing environments, partnering with executives to gather requirements and leading automation and data quality improvements for scalable CRM operations.

Salesforce Administration Automation Data Quality Requirements Gathering CPQ Reports Dashboards

Salesforce Administrator

Lovehoney Group

Jan 2021 - Jan 2022 (1 year)

Designed Slack-to-Case automation, supported Centro Forms and FormAssembly integrations, led Einstein Activity Capture migration, and delivered structured CRM workstreams via Jira.

Integration Formassembly Einstein Activity Capture Jira Workflow Automation

Salesforce Administrator

Accenture

Nov 2018 - Dec 2020 (2 years 1 month)

Provided high-volume Salesforce support across configuration, automation, data, and reporting for enterprise users and collaborated with admins, analysts, developers, and architects to resolve complex CRM issues.

Salesforce Configuration Automation Data Management Reporting Troubleshooting Stakeholder Management Change Sets Permission Sets