At Arlo Technologies, formerly Aloe Care Health, I lead customer experience, customer support, and sales operations for aging-in-place SaaS health technology solutions.
I've built and scaled support operations through SOPs, quality programs, knowledge management, escalation governance, KPI frameworks, and executive reporting. I also lead national enrollment campaign operations and manage BPO performance through quality calibration, coaching, and service-delivery accountability.
I partner with Product, Engineering, Sales, Fulfillment, and executive leadership to turn customer feedback into product improvements, beta initiatives, AI-enabled workflows, automation, and stronger customer outcomes.
