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Katherine User

@katherineuser5

Virtual Assistant at Virtual Staffing Solutions who handled customer inquiries and documented support cases in CRM systems.

Philippines

Message

At Virtual Staffing Solutions, I resolved customer inquiries by phone, email, and chat, and documented service interactions in CRM systems for clear case histories and follow-up.

At TBLTECHNERDS, I developed SEO and PPC strategies, tracked campaign performance with Google Analytics, and optimized social media content calendars. My work has also included operations and project management, scheduling, data entry, and AI automation.

Experience

Work history, roles, and key accomplishments

Virtual Staffing

Virtual Staffing Solutions

Jan 2023 - Jan 2025 (2 years)

Resolved inbound customer inquiries through phone, email, and chat with accurate and timely support. Documented service interactions in CRM systems to maintain clear case histories and follow-up details.

Customer Service CRM Communication Skills Problem Solving

Digital Marketer

TBL Technerds

Jan 2018 - Jan 2022 (4 years)

Developed SEO and PPC strategies to improve search visibility and paid campaign performance. Managed Google Analytics reporting to track traffic trends, engagement, and conversion behavior, and optimized social media content calendars to maintain consistent brand messaging across channels.

SEO PPC Google Analytics Social Media Marketing Content Strategy