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Katerina TsoupinakiKT
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Katerina Tsoupinaki

@katerinatsoupinaki

Delivery leader at Nova ICT overseeing technology programs for EU and international clients.

Greece
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At Nova ICT, I oversee the delivery of technology programs, projects, and services for EU and international business. I work to meet client expectations, budget constraints, and strategic goals while applying project and program governance practices.

At Netcompany-Intrasoft, I directed programs serving EU institutions and cultivated client relationships while working to meet delivery targets and support business development.

Earlier at Netcompany-Intrasoft and INTRASOFT International, I worked across corporate governance, quality management, and process improvement. I directed improvement initiatives and supported the integrated project, service, and product portfolio management system, including its compliance and continuous improvement.

At INTRASOFT International, I led the Process Improvement and Quality Assurance department and contributed to ISO certifications and a CMMI Level 3 appraisal for software development. My work has also covered software quality, testing, and IT service management, supported by certifications in SAFe, PRINCE2, ITIL, and ISO 22301.

Experience

Work history, roles, and key accomplishments

Nova ICT logoNI
Current

Senior Delivery Manger | EU and International Business

Jul 2025 - Present (1 year 2 months)

Responsible for overseeing the successful delivery of complex technology programs, projects and services, ensuring they meet client expectations, budget constraints, and strategic goals by leading cross-functional teams, managing stakeholder relationships, planning resources, implementing best practices in project and program governance while maintaining high standards of quality, performance, and

Nova ICT logoNI
Current

Head of Delivery | EU & International Business

Jul 2025 - Present (1 year 2 months)

Worked as Head of Delivery | EU & International Business at Nova ICT.

Netcompany-Intrasoft logoNE

Program Director | EU Institutions Delivery

Apr 2024 - Jul 2025 (1 year 3 months)

Cultivating client relationships and optimizing business performance within the EU Institutions market landscape. Direct group of programs, managing client relationships, leverage that delivery targets are met, and fostering an environment conducive to continuous business development and competitiveness.

Netcompany-Intrasoft logoNE

Corporate & Project Governance/QA Director at Netcompany-Intrasoft

Jan 2022 - Apr 2024 (2 years 3 months)

Corporate Governance & Quality Management Director at Netcompany-Intrasoft.
Acts at a horizontal and vertical level across the organization. Main role:
• Direct large scale improvement and transformation initiatives across the organization.
• Assess, report and propose improvements on the efficient and effective usage of tools, practices and processes, actively contributing to a lean, agi

Netcompany-Intrasoft logoNE

Agile CoE Leader @INTRASOFT Intl.

Jan 2019 - Jan 2022 (3 years)

Worked as Agile CoE Leader @INTRASOFT Intl. at Netcompany-Intrasoft.

Intrasoft International logoII

Process Improvement and Quality Assurance Manager

Jan 2007 - Jun 2018 (11 years 5 months)

Corporate Quality Manager, leading the Process Improvement and Quality Assurance (PIQA) Dept. of INTRASOFT International since January 2007. Member of the Senior Management of INTRASOFT International.
Acts at a horizontal and vertical level across the company. Among her main duties are to continuously assess and monitor the projects’ performance and services against specific performance indicator

SONAK S.A. logoSS

SW Quality Assurance Officer

Oct 2002 - Dec 2006 (4 years 2 months)

Responsible for the successful application of ISO 9001:2000, ISO/IEC 12207 “Information Technology Life Cycle Processes”, IEEE and other Military S/W Quality Standards (AQAP, MIL-STD etc.).
SW Test Leader. Responsible for the S/W Testing methodology and for the release of the company’s products together with the S/W Dept. Manager. Issue C.o.C (Certificate of Conformance)
Direct co-operation with

INTRASOFT S.A./INTRACOM S.A. logoIS

Software Quality Coordinator

Feb 1999 - Sep 2002 (3 years 7 months)

Software Quality Coordinator - Banking General Division of INTRASOFT S.A./INTRACOM S.A.
Assigned as Software Project Quality Manager at the Banking & Assurance Systems General Division.
Responsible for the successful application of ISO 9001:2000, other internal quality procedures and quality requirements provided by the customers and Software Test Leader.
Active member of the quality team respons

British Petroleum (BP) Hellas/Mobil Hellas logoBH

Quality Engineer and Customer Service Representative for the major (Industrial L

Mar 1997 - Jan 1999 (1 year 10 months)

Responsible to successfully carry out the implementation and improvement of the application of ISO 9001:2000, Health and Safety Management System of BP/Mobil Hellas at the plant and central offices of the company.
Implement, report and follow-up Key Performance Indicators and the company’s Quality, Risk and Health and Safety Management system.
Report and improve the procedures that fulfil the need

Education

Degrees, certifications, and relevant coursework

SI

SAFe by Scaled Agile, Inc.

Certified SAFe® 5 Program Consultant

Issued Mar 2022

SI

SAFe by Scaled Agile, Inc.

Certified SAFe 5 Agilist

Issued Jan 2022

PE

PECB

Certified ISO 22301 Lead Implementer

Issued Dec 2021

PE

PeopleCert

PRINCE2 Agile® Practitioner Certificate in Agile Project Management

Issued Sep 2021

IS

ISACA

Certified CMMI Associate

Issued Apr 2021

PE

PeopleCert

ITIL Strategist, Direct, Plan and Improve Certificate

Issued Dec 2021

II

International Consortium for Agile (ICAgile)

ICAgile Certified Professional in Agile Coaching (ICP-ACC)

Issued Apr 2021

PE

PeopleCert

PRINCE2® Foundation Certificate in Project Management

Issued May 2020

PE

PeopleCert

PRINCE2® Practitioner Certificate in Project Management

Issued Jun 2020

SI

SAFe by Scaled Agile, Inc.

SAFe DevOps Practitioner

Issued May 2020

HC

Hellenic American Union/Global Business Management Consultants

Agile PM2 Essentials

Issued Jun 2017

HC

Hellenic American Union/Global Business Management Consultants

PM2 Essentials

Issued Jun 2017

HC

Hellenic American Union/Global Business Management Consultants

PMI-ACP Preparation Course

Issued Nov 2015

SC

Scrum.org

Professional SCRUM Master I (PSM I)

Issued Dec 2015

IN

INFOLAB

Explore MS Project 2010

Issued Nov 2013

BP

Being Essential (content provided by Harvard Business Publishes)

Stepping up to Management

Issued Nov 2012

TN

TUV Nord

Information Technology Service Management System (ITSM) Auditor/Lead Auditor (ISO 20000-1)

Issued Nov 2009

TN

TUV Nord

Information Security Management Systems (ISMS) Auditor/Lead Auditor ISO 27001

Issued Dec 2008

EX

EXIN

Foundation Certificate in IT Service Management , ITIL v2 Foundation Course

Issued Jan 2008

AT

Athens Information Technology

Modern SW Development and Methods with Emphasis on RUP

Issued Jun 2007

UE

University of Piraeus (Greece), Aarhus School of Business (Denmark), under the sponsorship of EFQM

Master's Degree, Master of Sciences in Total Quality Management

1995 - 2000

UG

University of Ioannina (Greece)

Bachelor's Degree, Physics (Medical Physics and Engineering)

1990 - 1995

Tech stack

Software and tools used professionally

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