At PlatformX Communications, I built and maintained dashboards for operations, customer service, sales, and technical teams. I designed a company-wide scorecard used by executive leadership and the CEO, and received the We Commit Award for my analytics contributions.
I developed forecasting models that contributed to a 15% reduction in operational costs and delivered reporting solutions used by stakeholders across departments. I also partnered with stakeholders to define KPIs and reporting requirements.
At A1 Group, I built Power BI dashboards for sales and commercial teams and supported reporting during a company merger. I analyzed the Cyclone sales process, identified customer over-contacting as a driver of declining NPS, and presented recommendations to improve customer engagement.
