Kate Plumb

Design and produce custom jewelry commissions, completing four commissioned pieces to date. Manage wholesale sourcing of gold and tools through a Rio Grande wholesale account.

Assessed animals' health and well-being, ensuring their welfare remained the top priority. Engaged animals in physical activities including walking, playing, and comforting.

Resized sterling silver rings and performed bezel setting with high attention to detail. Applied knowledge of casting, mold-making, and finishing processes for production designs, including polishing and buffing for flawless finishes.

Served as subject matter expert for collections, cash processing, and cash/warehouse lender wire instructions within Single Family Operations Accounts Receivable, ensuring compliance with internal and GAAP standards. Trained new employees on cash processing and collections workflows, streamlining the onboarding process.

Began in collections for fees billed to seller servicers, sellers, and data vendors, then moved into cash processing, handling receipts from seller servicers, vendors, and business units company-wide. Developed and implemented new collections procedures, driving a significant reduction in 90+ day outstanding balances, from $10M to an all-time low of $150K.

Used Salesforce to track and manage customer payment instructions, monitor account statuses, and issue past-due notices. Prepared and distributed monthly billing statements and supporting documentation for key clients.

Evaluated, reviewed, and priced merchandise for the retail market; explained and negotiated loan terms with clients. Received loan payments from clients, reconciled client accounts, and maintained accurate records.

Completed Metal I and Metal II coursework, ongoing since March 2025.

Certificate of Accredited Receivables Specialist.

Bachelor of Arts in History with a minor in Religion.