Kate Norris

Executes defined test cases for new functionality and operational workflows, identifying unexpected system behavior and communicating findings. Investigates and troubleshoots vehicle, software, and operational issues, monitors autonomous fleet operations, and coordinates with technical and operations teams during active fleet events.

Developed and refined task-based evaluations to assess large language model performance, evaluated AI-generated responses for factual errors and safety concerns, and investigated ambiguous outputs. Worked with structured data including JSON and HTML while maintaining accuracy and adherence to project specifications.

Provided customer service in high-volume environments while managing competing priorities and resolving issues in time-sensitive situations. Trained new employees on operational procedures and maintained accurate inventory and sales records.

Pursued a Bachelor of Science in Biochemistry at the University of Nevada, Las Vegas.