Karen Tinoco

Designed and optimized Greenplum/PostgreSQL databases and custom queries to improve integration performance and reliability. Built and tested API endpoints for publisher onboarding, monitored system performance, and troubleshot integration and data inconsistencies to maintain operational continuity.

Provided technical assistance to 50+ faculty and staff by diagnosing and troubleshooting audio, visual, hardware, and internet connectivity issues. Coordinated with campus departments and upgraded 50+ classroom equipment units to improve functionality and performance.

Managed and audited certificates of insurance to ensure contract alignment and support buyer requirements. Analyzed large datasets, maintained department web content, and supported vendor/contractor projects while handling procurement requests and communications.

Served as the primary contact for international students, managing front desk operations and providing accurate admission and application-status information. Verified documents and international student status using PeopleSoft and OnBase imaging to maintain data integrity and compliance.

Built a new system to track and verify student application completion, improving office efficiency and organization. Coordinated study abroad expos and managed program travel budgets by updating an accounting database and auditing student files for eligibility and compliance.

Earned a Bachelor of Science in Information Systems and Technology with concentrations in Cyber Security, Intelligence, and Public Administration.