Karen Mupunga

I’m a sales and marketing professional with experience across retail operations, merchandising, and office administration. I handle point-of-sale transactions, cash reconciliation, and customer enquiries while keeping sales records accurate and up to date.

I support online marketing activities by updating websites, creating social media content, assisting with email campaigns, and managing CRM data for lead follow-up and client communication. I’ve also applied SEO practices, monitored website and social media analytics, and prepared performance reports for management.

I bring hands-on merchandising experience through product displays, stock monitoring, and in-store promotions that improve product visibility and help customers make better buying decisions. I coordinate with teams to prevent stock shortages and keep promotional signage aligned with current campaigns.

Alongside customer-facing work, I provide front desk and administrative support, including procurement coordination, inventory tracking, and basic budgeting records. I’m comfortable working with POS systems, CRM platforms, website content management tools, and common office software to keep daily operations running smoothly.