Karema Bobbitt

I’m a Business Analyst / End User Experience Lead who develops the adoption and instructional approach for user experience community deployments across the organization. I directly communicate with end users, create corporate communications for leader and general memorandums, and publish enterprise articles that clearly explain changes and new technology.

I also run instructional sessions to answer questions, troubleshoot issues, and support successful change adoption. Previously, as an IT Process Specialist / Problem Management, I owned and managed the daily Problem Management process, coordinated cross-functional meetings to determine root cause, and improved Incident Management, Helpdesk, Asset Management, and SLA processes through preventative measures and stronger problem analytics. I’m ITIL certified, tech savvy, efficiency focused, and committed to collaborative, customer-centered problem solving.