Kareem Ismail
@kareemismail
Seasoned Social Media Manager with a passion for customer engagement.
What I'm looking for
I am a seasoned WordPress Website Designer, Social Media Manager, and Customer Service Representative, bringing a wealth of experience to the table. My passion for design has allowed me to craft websites that not only look stunning but also perform seamlessly, enhancing user experience and engagement.
In my role as a Social Media Manager at Afopet International College, I engineered strategies that amplified brand visibility, achieving a remarkable 70% increase in engagement rates. I curated and managed content across platforms, resulting in a 40% growth in followers within a year. My analytical skills enabled me to fine-tune campaigns, contributing to a 30% rise in conversion rates.
My background in customer service has equipped me with the empathy, patience, and problem-solving skills necessary to turn customer interactions into lasting relationships. I delivered exceptional service with a 95% satisfaction rate and implemented a customer appreciation program that increased repeat business by 20%. I am eager to bring my unique blend of technical savvy, creative flair, and customer-focused service to your team, driving growth and delighting clients at every turn.
Experience
Work history, roles, and key accomplishments
WordPress Website Designer
Self-Employed
Jan 2018 - Present (7 years 4 months)
Designed and developed custom WordPress sites, tailoring each to client needs with unique themes and plugins. Enhanced site performance, achieving up to 80% faster load times through code optimization. Integrated SEO best practices, resulting in a 60% average increase in organic traffic for clients.
Customer Service Representative
PJ Cybersecurity School
Jan 2023 - Aug 2023 (7 months)
Delivered exceptional customer service, resolving issues with a 95% satisfaction rate. Managed high-volume customer inquiries, reducing average response time by 50% through effective communication strategies. Implemented a customer appreciation program that increased repeat business by 20%.
Social Media Manager
Afopet International College
Jan 2020 - Aug 2023 (3 years 7 months)
Engineered social media strategies that amplified brand visibility, achieving a 70% increase in engagement rates. Curated and managed content across platforms, enhancing follower growth by 40% within a year. Analyzed performance metrics to fine-tune campaigns, contributing to a 30% rise in conversion rates.
Education
Degrees, certifications, and relevant coursework
National Open University Of Nigeria
Bachelor of Science, Computer Science
2023 -
Bachelor of Science in Computer Science.
PJ Cybersecurity School
Diploma, Cybersecurity
2022 - 2024
Afopet International College
High School Diploma, General Education
2009 - 2015
High School Diploma.
Availability
Location
Authorized to work in
Job categories
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