KKkanwal khimji
@kanwalkhimji
Experienced Medical Call Center Representative and Medical Assistant.
PakistanWhat I'm looking for
I am a dedicated medical professional with extensive experience in telehealth coordination, patient scheduling, and medical inquiry resolution. My background as a Medical Call Center Representative has equipped me with the skills to handle inbound medical calls effectively, ensuring exceptional patient support while adhering to healthcare regulations. I pride myself on my ability to streamline telehealth consultations and manage administrative tasks with precision.
Throughout my career, I have held various roles, including Assistant Manager in Claims and General Physician, where I directed corporate health programs and managed telehealth services. My commitment to patient care is evident in my proactive approach to health awareness and community service, particularly during the SARS-CoV-2 pandemic. I am passionate about leveraging my medical expertise to enhance patient experiences and contribute positively to healthcare delivery.
Experience
Work history, roles, and key accomplishments
Inbound Call Center Medical Representative
CXI Solutions (Lively Med)
Mar 2024 - Present (1 year 3 months)
Highly skilled in handling inbound calls with a customer-centric approach, ensuring patient satisfaction and seamless communication. Expert in managing medical inquiries and coordinating telehealth consultations while maintaining high-quality service standards.
Assistant Manager, Claims
Waada Digital Private Limited, MIC Global
Sep 2023 - Jan 2024 (4 months)
Accomplished professional in Microinsurance product management, excelling in end-to-end claims processes and team leadership. Involved in marketing campaign design and product development while collaborating with tech teams to enhance CRM systems.
General Physician/ Reimbursement Team Lead
K-Electric
Aug 2021 - Sep 2023 (2 years 1 month)
Directed corporate employee health programs and provided tele-consultation services. Managed teams and ensured thorough processing of medical claims for employee reimbursement.
Hospitalist/ On Call GI & Surgery Physician
Aga Khan University Hospital
Jan 2018 - Jan 2019 (11 months)
Conducted on-call rounds and provided comprehensive patient care including pre-op and post-op management. Actively participated in collaborative medical discussions and case presentations.
Emergency Physician
South City Hospital
Jan 2018 - Feb 2018 (1 month)
Conducted emergency consultations and triage assessments while managing acute care resuscitation and providing first aid in a dynamic healthcare environment.
Medical & Surgical Internship / OBGYN Physician
Liaquat National Hospital and Medical College
Jan 2018 - Jan 2019 (11 months)
Completed mandatory house jobs, gaining diverse clinical skills and actively participating in surgeries and patient care, including pre-op and post-op management.
Education
Degrees, certifications, and relevant coursework
NED University
Certified Industrial Psychologist, Industrial Psychology
2022 - 2022
Completed a certification in industrial psychology and organizational behavior, focusing on neuro-linguistic programming (NLP).
Liaquat National Hospital and Medical College
MBBS, Medicine
2011 - 2016
Earned a Bachelor of Medicine, Bachelor of Surgery (MBBS) degree, covering comprehensive medical and surgical training.
Bahria College, Karachi
High School Diploma, Pre-Medical
2008 - 2010
Completed high school education with a focus on pre-medical studies, preparing for a career in medicine.
ETN School
Secondary School Certificate, Science
2001 - 2010
Achieved Secondary School Certificate (SSC) in Science, laying the foundation for further studies in the medical field.
Availability
Location
PakistanAuthorized to work in
Job categories
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