At Genpact India, I supported Ad Sales O2C billing operations, processing high volumes of account activations and Sales Desk requests with 99% accuracy and SLA adherence.
I owned 1,000+ month-end close activities each month, including deleted SHOOM and returned invoices, while validating 50+ financial approvals daily through Salesforce and AdPoint.
As the team’s primary SPOC, I resolved billing and hold issues within a four-hour TAT. I maintained 99% QA with zero escalations for 12 months and was recognized as a Month-End Close SME.
I also created SOPs that reduced TAT by 30% and mentored new joiners. Across my role, I processed 60,000+ activations and 60,000+ queries.
