At MRCRAFT TECHNOLOGY LTD, I supported customers through onboarding and helped them navigate the application. When a frustrated customer faced onboarding difficulties, I listened, investigated the issue through the administrative panel, and guided them through the required steps until onboarding was completed.
I also responded to customer questions, documented issues, and followed up after resolutions. I collaborated with the Application Development team on technical, billing, and onboarding issues, and assisted with application testing and quality assurance across App Store and Google Play versions.
Earlier, at SOLOMAX INTEGRATED SERVICE LTD, I managed accounts receivable and payable records and followed up on outstanding accounts. At LOULAK OIL AND GAS LTD, I prepared business plans and accounting records and supported financial reporting.
