Kalpak N

At Reelo, I rebuilt and scaled Customer Success, Onboarding, and Support into a 36-person organization serving 2,300+ F&B and retail brands. I lifted GRR from 58% to 70% and NRR from 69% to 83% by building segmented operating models, health signals, playbooks, KPIs, and renewal workflows.

Previously at Sprinto, I led 11 CSMs across a $4.3M mid-market portfolio, sustaining 90–95% GRR and 50+ NPS while launching a customer referral program with $1M potential. I managed enterprise customers across EMEA, North America, and APAC.

I've also led enterprise growth at inFeedo, where I managed a $6M+ ARR portfolio and drove 5–10% QoQ ARR growth through MEDDIC-led expansion and cross-sell. At Zenoti and BrowserStack, I built success motions, improved adoption, grew add-on revenue, and developed customer advocates.

I bring 16 years in customer-facing roles, including experience in account management, sales, marketing, entrepreneurship, and global remote-team leadership. I'm hands-on with Salesforce and HubSpot and work closely with Product, Marketing, Sales, and RevOps to turn customer insight into durable growth.