Open to opportunities

Kajal Garg

@kajalgarg

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Customer Support Executive and BBA finance graduate focused on analytics and customer satisfaction.

India

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What I'm looking for

I’m looking for a role where I can combine finance fundamentals and analytics with customer impact—working in a supportive team, owning responsibilities end-to-end, and continuously improving outcomes through data, communication, and problem solving.

I’m a BBA graduate specializing in Finance, driven by financial analysis, investment strategies, and accounting principles. I’m motivated to turn academic concepts into practical value while staying detail-oriented and proactive in every task.

During my Finance Internship at EuTech, I supported financial data management and reporting using MS Excel (including VLOOKUP and Pivot Tables). I also helped with core accounting operations—preparing journal entries, maintaining ledger accounts, and assisting with trial balances using Tally and QuickBooks—while contributing to financial modeling and investment analysis.

In customer-facing roles at Via TradeMart and Propusers, I deliver consistent service outcomes. I resolved 250+ complex inquiries, coordinated escalated client follow-ups, and maintained strong performance through a CRM database of 500+ prospective clients; later, I handled 50+ inbound queries daily with 95% first-contact resolution and sustained a 98% customer satisfaction (CSAT) score.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Executive

Current

Propusers

Mar 2026 - Present (5 months)

Managed 50+ inbound customer queries daily and maintained a 95% first-contact resolution rate with 98% CSAT by providing prompt, empathetic troubleshooting. Guided 200+ new users through platform onboarding, reducing average setup time by 15%.

Customer Support Inbound Customer Queries First Contact Resolutions Troubleshooting Onboarding

Customer Support Executive

Via TradeMart

Aug 2025 - Feb 2026 (6 months)

Handled 250+ complex customer inquiries over 5 months via phone and email while maintaining high first-contact resolution. Coordinated 10–15 escalated follow-ups per week and updated a 500+ client CRM with 100% data accuracy to support resolution workflows.

Customer Support Phone Support First Contact Resolutions CRM Management client support

Finance Intern

EuTech

Feb 2025 - Aug 2025 (6 months)

Supported financial analysis and reporting by managing large datasets in MS Excel (VLOOKUP, Pivot Tables) and assisting with core accounting tasks. Helped the finance team with financial modeling and investment analysis using Tally and QuickBooks.

Excel Pivot Tables Financial Analysis Financial Data Management Financial Modeling Accounting Principles Journal Entries Trial Balances Tally Quickbooks Investment Analysis

Education

Degrees, certifications, and relevant coursework

Shri Dev Suman University

Bachelor of Business Administration, Business Administration (Finance)

2023 - 2026

Activities and societies: Interests in financial markets, corporate finance, risk management, and financial modeling; hobbies include personal finance reading and public speaking.

Pursuing a Bachelor of Business Administration with a focus on finance, building knowledge in financial analysis, investment strategies, and accounting principles.