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@kaitlynbohannon
I am a dental practice manager and registered dental assistant focused on patient care.
I am a practice manager and registered dental assistant with hands-on experience running schedules, bookkeeping, payroll, and leading small teams in busy dental offices. Since March 2024 I serve as Practice Manager at Keep Smiling Dental and previously coordinated patient care and insurance verification for Canyon Lake Smiles.
I was promoted from front desk receptionist to manager after working as a sterilization tech and dental assistant, which gives me a practical clinical and administrative perspective. I hold RDA, CPR and First Aid certifications and OSHA training.
I am reliable and detail-oriented, and I work to improve patient experience and office efficiency through strong communication, scheduling, and customer service.
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Work history, roles, and key accomplishments
Keep Smiling Dental
Mar 2024 - Present (1 year 8 months)
Manage practice operations including bookkeeping, payroll, customer service, leading team meetings, and coordinating schedules across multiple offices weekly.
Canyon Lake Smiles
Jan 2021 - Mar 2024 (3 years 2 months)
Handled service calls, scheduled and organized patient and multiple doctors' appointments, and verified in-network and out-of-network insurance coverage for clients.
Canyon Lake Smiles
Mar 2020 - Jan 2021 (10 months)
Performed sterilization and front-desk duties while holding an RDA license and assumed manager responsibilities during the manager's frequent absences.
Schlitterbahn
Jun 2017 - Aug 2019 (2 years 2 months)
Provided retail sales and customer service during peak seasons, operated point-of-sale transactions, and supported merchandising efforts.
Schlitterbahn
Apr 2017 - Jul 2018 (1 year 3 months)
Monitored aquatic areas, enforced safety protocols, and administered CPR and first aid as required to maintain guest safety.
Degrees, certifications, and relevant coursework
High school or equivalent, High School
High school or equivalent at Canyon Lake High School in Canyon Lake, TX.
Registered Dental Assistant, Dental Assisting
2022 -
Registered Dental Assistant training in Dental Assisting at New Braunfels Dental in February–March 2022.
Software and tools used professionally
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