kafinin kouyaté

KK

Looking for a job

kafinin kouyaté

@kafininkouyat

Telecom customer adviser at PCCI-CI, handling customer requests and complaints and guiding clients on mobile offers.

At PCCI-CI–Treichville, I handled incoming calls, customer requests, and complaints, while updating customer information and passing on relevant details.

At MosaïkTélécom–Abobo, I welcomed and advised customers on mobile phone offers, made sales contacts, and worked to maintain customer relationships.

At LACMACI–Abidjan, I welcomed and directed visitors, communicated with users, and supported administrative tasks. I hold a BTS in Human Resources and Communication.

Experience

Work history, roles, and key accomplishments

MO

Agent Commercial Téléphonie Mobile

MosaïkTélécom

Accueil et conseil des clients, présentation des offres de téléphonie mobile. Prospection et prise de contact avec les clients, fidélisation et maintien de la relation client.

Relation Client Prospecting Fidélisation Présentation D'Offres

PC

Téléconseillère

PCCI-CI

Réception des appels entrants et prise en charge des demandes clients. Traitement des demandes et réclamations avec écoute et orientation adaptées.

Relation Client Traitement Des Réclamations Saisie De Données Communication Skills

LA

Agent d'Accueil

LACMACI

Accueil et orientation du public, communication avec les usagers. Appui aux tâches administratives.

Accueil Orientation Communication Skills Administrative Tasks

Education

Degrees, certifications, and relevant coursework

IP

ITES II Plateaux

Brevet de Technicien Supérieur (BTS), Ressources Humaines et Communication

2017 - 2019

Pursued a Brevet de Technicien Supérieur in Human Resources and Communication (BTS RHCOM) from 2017 to 2019.

CB

Collège Betsaleel

BAC A2, General Studies

2017 -

Completed the BAC A2 in 2017.

Tech stack

Software and tools used professionally

Canva

Availability

Looking for a job

Location

Côte d'Ivoire

Authorized to work in

Salary expectations

60k+ USD

Social media

Job categories

Téléconseiller Telemarketing Representatives Telecommunications Representative Receptionist

Skills

Customer Service Telecommunications Customer Complaint Handling Customer Support Mobile Phone Sales Customer Retention Call Center Operations Customer Information Handling Administrative Support Canva Computer Literacy

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