Open to opportunities

Kaetlyn Calissi-Tellier

@kaetlyncalissitellie

Message

Detail-oriented accounts payable specialist with strong customer service skills.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am an Accounts Payable Specialist with a strong background in customer service and a Bachelor of Science in Biology from Pennsylvania State University. My experience includes processing various types of accounts payable transactions and ensuring accurate vendor management at Lehigh Valley Health Network. I pride myself on my ability to maintain the integrity of financial data and resolve discrepancies efficiently.

Throughout my career, I have demonstrated superior supervisory abilities and excellent interpersonal skills, which have allowed me to train and mentor new employees effectively. My commitment to providing exceptional service has been recognized through various awards and promotions, including my role as Head Lifeguard, where I ensured the safety of patrons while maintaining high standards of service. I am passionate about continuous improvement and actively seek opportunities to enhance operational processes.

Experience

Work history, roles, and key accomplishments

Current

Accounts Payable Specialist

Current

Lehigh Valley Health Network

Feb 2023 - Present (2 years 8 months)

Processed various Accounts Payable transactions, including vendor invoices, check requests, and employee expense reports. Maintained the integrity of the vendor master file and supported the corporate credit card program.

Accounts Payable Vendor Management ERP Systems Financial Reporting Data Entry Regulatory Compliance Error Resolution Data Analysis

Customer Service Agent

Lehigh Valley Health Network

Jun 2019 - Feb 2023 (3 years 8 months)

Responded to a high volume of calls daily, providing information and resolving issues for external agents and patients. Researched and resolved concerns related to billing, patient ability to pay, and insurance.

Customer Service Conflict Resolution Patient Engagement Billing Insurance Claims Training Mentorship Communication Problem Solving

Health Concierge/Health Advocate

Aetna Inc.

Jan 2018 - Jun 2019 (1 year 5 months)

Provided targeted, personalized service to members, handling customer service inquiries and problems via telephone. Educated and assisted customers on benefit plan information and available services.

Customer Service Member Engagement Benefit Plan Information Training Mentorship Communication Customer Advocacy Service Delivery

Customer Service Associate

Wawa Inc.

Jul 2017 - Dec 2017 (5 months)

Greeted customers and ensured an enjoyable shopping experience while supporting safety and security initiatives. Operated the point of sale system and maintained proper cash levels.

Customer Service Point of Sale Food Service Safety Procedures Security Protocols Customer Satisfaction Teamwork Communication Retail Operations

Lifeguard / Head Lifeguard

Alburtis Area Community Pool

May 2011 - Sep 2016 (5 years 4 months)

Ensured the safety of aquatic facility patrons by preventing and responding to emergencies, providing emergency care as required. Maintained constant surveillance and supervised general facility maintenance.

Emergency Response CPR Water Safety Surveillance Facility Care Customer Service Record keeping Team Leadership

Education

Degrees, certifications, and relevant coursework

Pennsylvania State University

Bachelor of Science, Biology

Activities and societies: Conducted independent heart tissue research under Dr. Jacqueline McLaughlin; Volunteered for Penn State Berks Benefitting THON for Childhood Cancer Research

Majored in Biology, gaining a comprehensive understanding of biological sciences. Conducted independent heart tissue research under Dr. Jacqueline McLaughlin in 2014. Volunteered for Penn State Berks Benefitting THON for Childhood Cancer Research from 2015-2017.