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Kabir Ahmad

@kabirahmad1

Technical customer support specialist at DoughouzForest who resolved thousands of tickets for PHP products like WoWonder.

Pakistan

Message

At DoughouzForest, I resolved thousands of customer support tickets through Ticksy for PHP products including WoWonder, PlayTube, DeepSound, QuickDate, and PixelPhoto. I earned 4,053+ customer likes while helping customers troubleshoot installations, upgrades, and server configuration.

In web hosting support, I assisted customers with Linux hosting, WHM/cPanel, DNS, SSL certificates, and website migrations. I also developed university management systems and RESTful APIs, and worked on healthcare systems including EHR modules and SQL Server databases.

Experience

Work history, roles, and key accomplishments

Technical Support & Hosting Administration

Remote

Jan 2019 - Jan 2026 (7 years)

Provided technical support for Linux web hosting environments using WHM/cPanel, managed customer hosting accounts, installed SSL certificates, configured DNS records, and assisted with website migrations and troubleshooting.

Linux WHM CPanel Administration Web Hosting DNS management SSL Certificate Management Website Migration Email Troubleshooting PHP MySQL Apache Nginx

Technical Customer Support Specialist

DoughouzForest

Jan 2019 - Jan 2026 (7 years)

Resolved thousands of technical support tickets for customers worldwide through the Ticksy platform, earning 4,053+ customer likes. Provided support for PHP-based products including WoWonder, PlayTube, DeepSound, QuickDate, and PixelPhoto.

Technical Support Ticksy PHP MySQL SSL Apache Nginx DNS Email Configuration API Integration

Electronic Health Records (EHR) Manager & ERP Systems

District Headquarter Hospital, Bannu

Developed and maintained healthcare management systems using PHP Core and ASP.NET/ASP.NET Core, including EHR modules and integrated laboratory, pharmacy, and billing systems. Administered SQL Server and ensured compliance with healthcare data standards.

PHP ASP.NET ASP.NET Core SQL Server REST APIs Electronic Health Records (EHR)ERP Data Encryption Authentication Authorization

Assistant Programmer

University of Science & Technology Bannu

Developed and maintained university management systems using Core PHP and MySQL, including a Student Information System and an Online Degree Verification System. Managed the official university website and built RESTful APIs.

Core PHP MySQL REST APIs HTML5 CSS JavaScript jQuery AJAX JSON Apache SSL DNS

Health Data Analyst

Belli Moon Hospital

Analyzed large volumes of hospital data to track and report on trends, identified KPIs, and collaborated with clinical staff to improve care delivery. Visualized data for staff and patients.

Data Analysis KPI Tracking Data Visualization Healthcare Data