Kaanga Mwiinga
@kaangamwiinga
Regional manager and technical leader specializing in telecoms operations and infrastructure.
ZambiaWhat I'm looking for
I am a certified technical leader with 15+ years' experience managing telecommunications operations, infrastructure deployments, and support teams across regional sites. I have led technical projects, ensured SLA compliance, owned KPIs like MTTR and availability, and managed OPEX/CAPEX, asset control, and vendor relationships.
I bring hands-on expertise in network troubleshooting, fibre and wireless PoP design, diesel and power monitoring, and team leadership. I seek to apply my remote-work discipline and deep technical background to deliver dependable, customer-focused technical support and operational excellence.
Experience
Work history, roles, and key accomplishments
Technical Support Manager
inq. Digital
Jun 2021 - Present (4 years 9 months)
Ensure daily service availability of inter-PoP transmission, wireless access, and customer links in line with SLAs; manage OPEX/CAPEX and lead fault resolution processes to maintain SLA compliance.
Regional Manager
inq. Digital
Jun 2019 - Jun 2021 (2 years)
Led regional operations covering staffing, technical operations, logistics, and customer service, improving asset security and resolving site technical issues to support regional targets.
Regional Operations Manager
Africonnect Zambia Ltd
Feb 2011 - Jun 2019 (8 years 4 months)
Managed telecom infrastructure across Copperbelt and North-Western provinces, supervising installations, MW rollouts, and maintenance while monitoring MTTR, fuel usage, and site availability.
Network Manager
Realtime Alliance Africa
Apr 2008 - Jan 2011 (2 years 9 months)
Designed and managed fibre, wireless, and PoP infrastructure and led technical teams to ensure accurate fault tracking and timely resolution across network sites.
Education
Degrees, certifications, and relevant coursework
MANCOSA
Master of Business Administration, Business Administration
Completed a Master of Business Administration (General) to enhance management and leadership capabilities in operations and infrastructure.
Copperbelt University
Diploma, Information Technology
Completed a Diploma in Information Technology covering networking and IT fundamentals relevant to telecommunications and infrastructure support.
Nchanga Trades
Craft Certificate, Auto Electrical
Earned a Craft Certificate in Auto Electrical focused on vehicle electrical systems and practical technical skills.
Availability
Location
ZambiaAuthorized to work in
Job categories
Skills
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