Jyoti Rathore
@jyotirathore
I manage real estate post-sales operations, client resolutions, and payment documentation.
IndiaWhat I'm looking for
At Bhutani Infra, I manage post-booking touchpoints for high-value residential clients, including possession queries, construction updates, payment disputes, documentation, and escalations.
I coordinate with Sales, Accounts, Legal, and Operations to resolve complex client issues accurately and on time. I also maintain audit trails, standardised email templates, and internal knowledge resources that improve response consistency and turnaround time.
With an MBA in Finance & Business Analytics and experience at FundsRoom Ltd., I bring financial modelling, Excel analysis, and Power BI reporting to client-focused real estate CRM operations.
Experience
Work history, roles, and key accomplishments
Senior Customer Relationship Manager
Bhutani Infra
Jul 2024 - Present (2 years 2 months)
Served as primary point of contact for high-value residential clients on post-booking touchpoints, handling queries and escalations. Liaised with cross-functional teams to ensure timely resolutions and maintained standardized communication resources.
Senior Customer Relationship Manager
Bhutani Infra
Jul 2024 - Present (2 years 2 months)
Served as the primary point of contact for high-value residential clients on post-booking touchpoints, handling queries related to bookings, payments, and documentation. Liaised with Sales, Accounts, Legal, and Operations teams to ensure timely resolutions and maintained standardized email templates and knowledge resources.
Business Analytics Intern
FundsRoom Ltd.
Jul 2023 - Aug 2023 (1 month)
Supported portfolio management and financial modelling tasks, building Power BI dashboards for senior stakeholder presentations. Applied Excel analytics and data interpretation skills across live financial datasets.
Business Analytics Intern
FundsRoom Ltd.
Jul 2023 - Aug 2023 (1 month)
Supported portfolio management and financial modelling tasks, building Power BI dashboards for senior stakeholder presentations. Applied Excel analytics and data interpretation skills across live financial datasets.
Education
Degrees, certifications, and relevant coursework
Sharda University
Master of Business Administration, Finance & Business Analytics
Pursued an MBA in Finance and Business Analytics, gaining hands-on experience in financial modelling.
Sharda University
Master of Business Administration, Finance & Business Analytics
Pursued an MBA in Finance and Business Analytics, gaining hands-on experience in financial modelling and analytics.
Veer Kunwer Singh University
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce (Programme) degree.
Veer Kunwer Singh University
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce (Programme) degree.
Maharana Pratap College
Higher Secondary Certificate, General Studies
Completed Class XII education.
Adarsh Girls High School
Secondary School Certificate, General Studies
Completed Class X education.
Maharana Pratap College
Higher Secondary School Certificate
Completed Class XII education.
Adarsh Girls High School
Secondary School Certificate
Completed Class X education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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