Open to opportunities

Justin Tabick

@justintabick

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Customer Support leader improving SLAs, escalations, and CSAT through data-driven operations.

United States

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What I'm looking for

I’m looking for a leadership role in high-volume support where I can own SLA/KPIs, handle escalations, lead teams, and drive continuous process improvements that increase CSAT and reduce resolution time.

I’m a customer support leader with 10+ years of experience driving customer satisfaction, leading teams, and optimizing support operations in high-volume environments. I’m at my best managing escalations, improving service metrics, and collaborating across distributed teams—especially when SLAs and KPIs are non-negotiable.

In my most recent role, I managed 50–75+ customer support tickets daily while maintaining 95%+ CSAT through timely, effective resolutions. I resolved escalations, reduced overall resolution time, and consistently met or exceeded SLA targets by improving workflows and support operations.

Earlier, I strengthened operational discipline while improving processes and ensuring compliance with internal standards. I also built a strong customer-service foundation through roles that required reliability and responsiveness—earning a 4.8+ customer rating and earning multiple promotions by leading teams of 12+ across operations and customer service.

Experience

Work history, roles, and key accomplishments

Customer Support Coordinator

Allbridge, LLC

Apr 2023 - Mar 2026 (2 years 11 months)

Managed 50–75+ customer support tickets daily in a high-volume environment, maintaining 95%+ CSAT through timely resolutions. Resolved escalations, reduced overall resolution time, and consistently met/exceeded SLA targets by improving team workflows.

Customer Support Operations Escalation Management SLA KPI Management Team Leadership Remote Collaboration Process Improvement Customer Experience Ticket Triage

Customer Support Coordinator

Allbridge, LLC

Apr 2023 - Mar 2026 (2 years 11 months)

Managed 50–75+ customer support tickets daily in a high-volume environment, maintaining 95%+ CSAT through timely, effective resolutions. Resolved escalations, reduced resolution time, and consistently met/exceeded SLA targets while improving team workflows.

Customer Support Operations Ticket Management Escalation Management SLA KPI Management CSAT Management Process Improvement Remote Collaboration Data Analysis

Operations Specialist

Credit Suisse

Jul 2022 - Mar 2023 (8 months)

Managed high-priority operational requests with strong attention to detail while ensuring compliance with internal standards. Improved workflows to enhance operational efficiency and maintain quality controls.

Operations Support High Priority Request Handling Compliance Workflow Improvement Attention to Detail Process Improvement Customer Experience Attention To Detail

Operations Specialist

Credit Suisse

Jul 2022 - Mar 2023 (8 months)

Managed high-priority operational requests with strong attention to detail while improving workflows. Ensured compliance with internal standards and supported efficient operations.

Operations Support Workflow Optimization Compliance Management Customer Service Data Analysis SLA KPI Management Process Improvement Attention To Detail

Personal Shopper

Instacart

Oct 2019 - Jul 2022 (2 years 9 months)

Maintained a 4.8+ rating by delivering reliable, high-quality customer service. Ensured consistent customer satisfaction through dependable order fulfillment and communication.

Customer Support Order Fulfillment Reliability Customer Experience Communication Rating Management Time Management order fulfillment

Personal Shopper

Instacart

Oct 2019 - Jul 2022 (2 years 9 months)

Maintained a 4.8+ rating by delivering reliable, high-quality customer service. Delivered consistent customer outcomes through accurate fulfillment and dependable performance.

Customer Experience Reliability Customer Service Quality Assurance Performance Metrics Remote Collaboration Issue Resolution order fulfillment

Team Leadership Roles

B J's Wholesale Club

Jan 2010 - Jan 2019 (9 years)

Promoted four times based on performance and leadership impact while leading teams of 12+ across operations and customer service. Managed staffing, daily operations, and service delivery to support consistent performance.

Team Leadership Staffing & Scheduling Operations Management Customer Service Service Delivery Performance Management Process Improvement Data Analysis

Customer Service Leader

BJ's Wholesale Club

Jan 2010 - Jan 2019 (9 years)

Promoted four times based on performance and leadership, leading teams of 12+ employees across operations and customer service. Managed staffing, daily operations, and service delivery to ensure consistent execution.

Team Leadership Staffing Management Daily Operations Customer Service Performance Leadership Service Delivery Process Improvement