Open to opportunities

Justin Nesbitt

@justinnesbitt

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Client experience and operations leader driving service excellence and operational reliability.

United States

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What I'm looking for

I seek a client-facing role that leverages my escalation and operations expertise, values process discipline, and offers opportunities to drive account growth and improve service delivery.

I am a client experience and operations leader with 15+ years owning frontline client communication, service recovery, and operational execution across service-based businesses. I bring Director- and Owner-level judgment, accountability, and business acumen to roles focused on account management and client retention.

My track record includes reducing work order backlog by 90% and cutting average closure time by 60% through workflow optimization and process standardization. I excel at escalation management, CRM-driven data accuracy, scheduling and service coordination, and building trust with clients, owners, and vendors to support account growth.

Experience

Work history, roles, and key accomplishments

Maintenance & Client Relations Director

Home Roots Property Management

Jan 2023 - Jan 2025 (2 years)

Owned end-to-end maintenance experience for 120+ units, served as senior escalation point, and reduced work order backlog by 90% within six months through workflow optimization and disciplined follow-up.

Workflow Optimization Vendor Management Service Coordination Process Improvement

Maintenance Director

Metro Property Management

Jan 2021 - Dec 2022 (1 year 11 months)

Led client communication and service coordination across 400+ residential units, standardized workflows to reduce average work order closure time by 60%, and supported account-level execution for operations and account managers.

Service Coordination Process Standardization Appfolio Client Communication Prioritization Reporting Troubleshooting

Founder / Operator

Changing Lanes Laser Craft

Jan 2019 - Dec 2021 (2 years 11 months)

Built and operated a customer-focused business managing inquiries, proposals, orders, and post-sale follow-up while maintaining detailed records and consultative client communication to drive repeat business.

Client Management Sales Proposals order fulfillment CRM Consultative Selling Workflow Design Customer Service

Owner / Operator

Lawn Rescue, LLC

Jan 2012 - Dec 2019 (7 years 11 months)

Grew the business from 20 to 60+ recurring accounts, managed all client relationships, scheduling, issue resolution, and renewals, and operated the company to sustained profitability before sale.

Client Relationship Management Scheduling Operations Management Sales Service Delivery Business Growth