JUJustin Fung User
@justinfunguser
IT support engineer with expertise in customer service and troubleshooting.
Hong KongWhat I'm looking for
I am an experienced IT support engineer with a strong background in providing technical assistance and customer service across various platforms. Currently, I work at Philip Morris Asia Limited as an EUC Desktop Support Engineer, where I manage IT support for both VIPs and end users in the Asia region. My role involves logging tickets, troubleshooting issues, and ensuring the smooth operation of devices and applications, including Office 365 and Microsoft Teams.
Prior to this, I served as a Senior Customer Service representative at Make The Right Call, where I provided IT support for an e-commerce platform. My responsibilities included remote troubleshooting, client liaison, and training staff on application usage. My experience at HKT further solidified my skills in guiding customers through technical issues and ensuring their satisfaction. I am passionate about leveraging my technical skills to enhance user experiences and streamline IT processes.
Experience
Work history, roles, and key accomplishments
EUC Desktop Support Engineer
Philip Morris Asia Limited
Oct 2023 - Jan 2025 (1 year 3 months)
Provided IT support for laptops, mobile devices, and desktop applications for VIP and end users. Managed ticketing through ServiceNow, utilized Intune and Active Directory for device management, and supported Office 365 applications. Implemented ITIL practices and managed IT asset lifecycle.
Senior Customer Service
Make The Right Call
Jan 2023 - Oct 2023 (9 months)
Provided IT support for Hysan Online Platform, including e-commerce design and iPad applications. Assisted clients via email, live chat, and phone, and trained staff on application usage. Managed customer inquiries and follow-ups.
Customer Service Officer
HKT
Jul 2018 - Aug 2021 (3 years 1 month)
Provided IT support to customers on CSL and 1010 applications. Guided users in troubleshooting and escalated technical issues. Monitored server errors and followed up on technical support cases.
Education
Degrees, certifications, and relevant coursework
CKCity University of Hong Kong
SCOPE Certificate, Web Development
2022 - 2022
Completed a SCOPE Certificate in Backend Web Developer, focusing on backend development skills and technologies.
Hong Kong Institute of Vocational Education
Professional Diploma, Application Development
2020 - 2021
Earned a Professional Diploma in Cross Platform Applications, covering development for multiple platforms.
CUCommunity College of City University
Associate Degree, Financial Services
2017 - 2019
Obtained an Associate Degree in Financial Service, providing foundational knowledge in financial principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Hong KongAuthorized to work in
Job categories
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