Looking for a job

Justin Carter

@justincarter1

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I optimize enterprise IT operations, service delivery, and product support for users.

United States

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What I'm looking for

I'm looking to apply my enterprise IT operations, systems administration, service delivery, and rollout experience to improve user support, streamline processes, and bridge technical requirements with business needs.

I'm currently the primary technical lead at Nordstrom, shaping daily workflows to optimize operations and product performance for enterprise users.

I partner across departments on large-scale rollouts, refreshes, and migration efforts, translating technical requirements into business-aligned execution. I also work directly with users to resolve complex functional issues and identify product pain points.

Previously at HEB, I administered Jira Service Management workflows for incidents, problems, and requests while maintaining 99% SLA compliance across high-volume queues. I managed employee technology lifecycle processes, supported system migrations, and used automation to improve turnaround time.

Alongside enterprise support work, I provide on-site IT and AV support for live events at Legends at AT&T Stadium. I troubleshoot network, hardware, and connectivity issues under time-sensitive conditions while coordinating with operations and vendor teams.

Experience

Work history, roles, and key accomplishments

Current

IT Technician and Specialist

Current

Nordstrom

Dec 2024 - Present (1 year 9 months)

Serve as the primary technical lead, curating daily workflows to optimize operations and ensure seamless product performance for enterprise users. Partner with cross-functional departments to align technical requirements with business needs during large-scale rollouts and refreshes.

IT Service Management Systems Administration Platform Rollouts Cross Functional Collaboration Stakeholder Communication Process Improvement Team Mentoring Google Workspace Azure

Current

Event IT Technician

Current

Legends – AT&T Stadium

Jan 2023 - Present (3 years 8 months)

Provide on-site IT and AV support for large-scale live events, troubleshooting network, hardware, and connectivity issues under tight, time-sensitive windows. Set up and tear down event-day technology infrastructure, coordinating with stadium operations and vendor teams.

IT Support A V Support Network Troubleshooting hardware troubleshooting Event Technology Vendor coordination

IT Support Specialist / Systems Administrator

HEB

Dec 2019 - Dec 2024 (5 years)

Administered Jira Service Management (JSM) and related tooling to manage incident, problem, and request workflows, maintaining 99% SLA compliance across high-volume queues. Managed the full employee technology lifecycle, including automated onboarding and hardware provisioning.