Issa Noor
@issanoor1
Banking and customer success professional transitioning into cybersecurity solutions through consultative client engagement.
United StatesWhat I'm looking for
I’m a client-focused banking professional with 8+ years of experience in relationship management, financial solutions, and customer engagement at JPMorgan Chase and Santander Bank. I deliver tailored onboarding and account-opening support while maintaining compliance and operational accuracy, and I collaborate across teams to identify opportunities that deepen client relationships.
In my current role as an Associate Relationship Banker, I educate clients on digital banking tools, fraud prevention, and online banking solutions to improve retention and customer experience. At the same time, I’m pursuing a Master’s in Cybersecurity at Northeastern University, and I’m excited to apply my consultative communication, problem-solving, and technical communication strengths toward technology consulting, cybersecurity sales, customer success, and solutions engineering.
Experience
Work history, roles, and key accomplishments
Deliver personalized banking solutions in a high-volume branch environment while maintaining strong customer satisfaction and retention. Support clients with account openings and educate customers on digital banking tools, fraud prevention, and online banking solutions.
Provided customer service and tailored banking solutions by collaborating with financial specialists to identify client needs. Promoted banking products to support branch performance and trained/mentored new associates to improve operational efficiency.
Built client relationships through consultative conversations to increase referrals, account openings, and long-term engagement. Exceeded sales goals and collaborated with internal specialists to improve service delivery and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Northeastern University
Master of Science, Cybersecurity
Currently pursuing an M.S. in Cybersecurity at Northeastern University (expected graduation 2026).
University of Massachusetts Boston
Bachelor of Science, Criminology & Criminal Justice
Earned a B.S. in Criminology & Criminal Justice with a minor in Computer Science from the University of Massachusetts Boston.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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