junada abdulhakim

I’m a highly efficient, tech-savvy remote professional specializing in E-Commerce Store Administration, Social Media Inbox Management, and Non-Voice Live Chat Support. I combine a rigorous technical background in web layout logic and digital assets with exceptionally fast typing speed (67 WPM) to keep operations moving smoothly.

In my recent role, I managed end-to-end digital tasks as a Web Developer / Technical Administrator, resolving system layout bugs and helping translate complex web infrastructure into effortless Shopify and e-commerce backend navigation. I also maintained clear, rapid communication with teams and clients while deploying platform updates and digital modifications.

As an E-Commerce Assistant & Remote Inbox Moderator (freelance/self-employed), I oversaw day-to-day text-based customer operations across social channels and live chat lines. I focused on competitive first-response times (FRT), order status inquiries, catalog adjustments, and de-escalation—while managing back-end spreadsheet records in Google Workspace to keep logistics transparent.

I’m fluent in English, Arabic, and Amharic, and I bring practical strengths in Shopify backend workflows, Gorgias helpdesk processes, CSS & web architecture, and technical troubleshooting. With a BSc in Computer Science (2024) and a Certificate of Website Development, I’m driven by data integrity, fast problem solving, and clean organization for modern e-commerce teams.