Julia Tillbert

Conduct market research and identify key trends in the European private healthcare market; recruit C-suite speakers and assist the Event Director with conference agenda and partnerships.

Researched industry events in the construction/built environment, developed conference programmes and recruited speakers, while supporting marketing content creation and onsite event delivery.

Managed delegate recruitment and onsite support for multi-day industry events across construction sub-sectors; promoted events via email, social and postal channels and matched industries to event lineups.

Handled customer enquiries, generated sales leads and quotes, maintained client database, and provided administrative and board-level support to drive sales operations.

Booked, organised and hosted virtual conferences, managed pre-conference checks and post-event deliverables including recordings and attendee lists, and provided client support and troubleshooting.

Coordinated multilingual audio events and webinars, managed event enquiries, produced administrative reports, supported training projects and provided client-focused event services; awarded Employee of the Month.

Managed switchboard and client enquiries, updated client profiles and communicated requests to internal departments to ensure smooth serviced office operations.

Handled guest enquiries and complaints, maintained customer profiles and loyalty programme records, assisted marketing with social media and supported reception billing and invoicing.

Supported the Quality and Loyalty department by preparing reports and presentations, monitoring customer complaints and contributing to user manuals and daily departmental functions.

Performed room service operations including breakfast setup, order taking, billing and cash register duties while supporting administrative tasks in F&B service.

Completed a Diploma of Medical Secretary and a Mental Health First Aid course.

Completed a Mental Health First Aid course accredited by CMA.

Completed a Business and Administration Level 2 certificate through London Learning Consortium.

Attended an intensive Social Media Marketing course and received a certificate after completing the program.

Activities and societies: Member of the Glion Institute of Higher Education Photography Society and Choir; participated in fashion photography projects.

Completed a Bachelor of Arts in Hospitality and Marketing focusing on hospitality management and marketing principles.

Completed practical placements including 4 weeks of kitchen practical and 4 weeks of service practical as part of hospitality training.

Completed A-levels in English Language and Literature, Spanish, German, and Business Studies and received a high school diploma.