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Juliana Colussi

@julianacolussi

Customer Solutions Analyst at Nestlé who tracked supply chain KPIs and worked with carriers and customers to resolve delivery issues.

Brazil

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At Nestlé, I worked as a Customer Solutions Analyst in Supply Chain, tracking delivery issues such as delays, damage, and discrepancies. I contacted carriers and customers to align on solutions and monitored KPIs for operational improvement.

At Nestlé – Nespresso, I prepared real-time and D-1 workforce analyses for senior management and analyzed call volumes across service teams. I also extracted and analyzed Meta/WhatsApp data for an operational Power BI dashboard.

Earlier at Nestlé – Nespresso, I created Power BI dashboards for indicators and process controls, and monitored internal controls, financial items, bottlenecks, and risks. At Certisign, I processed IT support tickets, managed notebook records, and maintained Excel databases.

Experience

Work history, roles, and key accomplishments

Analista Júnior de Customer Solutions

Nestlé

Mar 2025 - Oct 2025 (7 months)

Controlled the delivery environment, handling occurrences such as delays, damages, and discrepancies. Maintained direct contact with carriers and clients to align and solve problems, and monitored KPIs and process analyses for operational improvements.

KPI Monitoring Process Analysis Customer Service Problem Solving Supply Chain

Estagiária de Workforce & Planejamento

Nestlé – Nespresso

Feb 2024 - Jan 2025 (11 months)

Monitored real-time and D-1 operations, sending closing analyses to senior management. Performed statistical analysis of call volumes, maintained a logbook of service level impacts, and extracted data for Power BI dashboards.

Data Analysis Power BI Statistical Analysis Workforce Management Reporting

Estagiária de Controles Internos

Nestlé – Nespresso

Jan 2023 - Feb 2024 (1 year 1 month)

Developed Power BI dashboards for indicator visualization and process control. Supported financial tracking including Concur, invoice payments, headcounts, SKUs, and accruals, and managed internal controls to identify bottlenecks and risks.

Power BI Financial Analysis Internal Controls Risk Management Concur

Estagiária de Infraestrutura

Certisign

Jan 2021 - Dec 2022 (1 year 11 months)

Processed technical support tickets for system issues and application installations. Managed notebook lifecycle including registration and retrieval in the system, and created and updated Excel databases.

IT Support Excel Database Management Troubleshooting