At HITECH DIGITAL SOLUTIONS, I coordinate daily workflows across Operations, QA, and Reporting, aligning requirements and tracking milestones against SLAs. I maintain MIS trackers and structured reports so leadership can see project progress and delivery status.
Across my operations and data support roles, I developed Excel reporting tools that cut data processing cycle time by 50% and authored SOPs to standardize workflows. I also supported international workstreams, trained 12–13 team members, and conducted process audits.

