Jugal Soni User
@jugalsoniuser
Guest Service Associate at Four Seasons Hotel Mumbai, upselling premium experiences while building guest loyalty and repeat business.
IndiaWhat I'm looking for
At Four Seasons Hotel Mumbai, I’m the first point of contact for guests, handling check-ins, requests, and inquiries. I upsell room upgrades, dining, and premium experiences, and resolve concerns to build loyalty and repeat business.
As a freelance social media marketer and AI ads and commercial video creator, I’ve created campaigns for five clients, growing sales by 5–10%. I also produce AI-generated ad and commercial video variants and manage client relationships from first contact to final delivery.
Experience
Work history, roles, and key accomplishments
Serve as the first point of contact for guests, managing check-ins, requests, and inquiries to luxury service standards. Upsell room upgrades, dining, and premium experiences to raise revenue per guest.
Freelance Social Media Marketer and AI Ads & Commercial Video Creator
Self-employed
Jun 2025 - Present (1 year 5 months)
Create social media content and campaigns for 5 clients, growing sales by 5-10%. Produce AI-generated ads and commercial videos for brands, delivering multiple ad variants.
Completed a 5-month cross-departmental training across all four core hotel departments with 100% attendance, earning a completion certificate. Learned core hospitality operations including F&B service, room making, basic food preparation, handling guest luggage, and registration card and C-form preparation.
Bakery Chef Trainee
Taj The Trees
Dec 2023 - Dec 2023 (0 months)
Completed a 9-day bakery training program in a five-star hotel kitchen, learning to make cakes, cookies, tarts, and other baked items.
Education
Degrees, certifications, and relevant coursework
Rizvi College of Hospitality & Tourism Management
Bachelor of Science, Hospitality Management
Grade: 9.2 CGPA
Activities and societies: Elected Discipline In-Charge, Security Chief for college fest, coordinated Christmas-themed lunch event, member of decor team.
BSc in Hospitality Management with a CGPA of 9.2, completed in 2026.
SEMrush
Social Media Marketing, Marketing
2025 - 2025
Certified in Social Media Marketing and Influencer Marketing in 2025.
Shree D J Doshi Gurukul College of Commerce
HSC, Commerce
Grade: 86%
Completed HSC in Commerce with 86%.
Fairfield by Marriott, Mumbai
Industrial Training Completion Certificate, Hospitality
2024 - 2024
Completed a 5-month cross-departmental industrial training with 100% attendance, earning a completion certificate.
St. Therese Convent English High School
SSC, General
Grade: 71.80%
Completed SSC with 71.80%.
SEMrush
Influencer Marketing, Marketing
2025 - 2025
Certified in Influencer Marketing in 2025.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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