Judith Osang
@judithosang
Business analyst skilled in data-driven process improvement and stakeholder-driven solutions.
NigeriaWhat I'm looking for
I am a certified Business Analyst with hands-on experience in requirements gathering, process mapping, stakeholder engagement, and data analysis. I bridge business and technical teams to translate needs into actionable deliverables.
At Nebiant Analytics I built Power BI dashboards that improved reporting accuracy by 20% and created BPMN/UML process maps that reduced rework and clarified workflows. I have also supported workflow updates to remove repetitive tasks and increase consistency.
Previously, I structured sales data and pre-qualified leads to improve responsiveness by 15% at 5Hours Home Buyers, and as a Customer Experience Analyst I used complaint categorization and reporting to reduce resolution time by 10% while improving onboarding materials.
I am proficient in SQL, Excel, Power BI, Tableau, Azure, Jira and CRM systems (HubSpot, GoHighLevel), and I bring a practical, outcomes-focused approach to improve workflows and enable better decision-making.
Experience
Work history, roles, and key accomplishments
Associate Business Analyst
Nebiant Analytics
Mar 2025 - Jun 2025 (3 months)
Partnered with stakeholders to gather requirements and document processes, built Power BI dashboards that improved reporting accuracy by 20%, and supported workflow updates to reduce rework and repetitive tasks.
Junior Business Analyst
5Hours Home Buyers
Nov 2023 - May 2025 (1 year 6 months)
Pre-qualified buyer leads and structured data for reporting, designed call performance reports that improved team responsiveness by 15%, and developed lead qualification templates to streamline outreach.
Customer Experience Analyst
LastPrice Venture
Sep 2022 - Mar 2023 (6 months)
Monitored and categorized customer complaints to inform workflow updates, reduced resolution time by 10% through tracking and resolution processes, and developed FAQs and templates to improve consistency.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Calabar
Bachelor of Science, Biology
2014 - 2018
Completed a Bachelor of Science in Biology at the University of Calabar from 2014 to 2018, gaining foundational knowledge in biological sciences.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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