Open to opportunities

Juan Tanner

@juantanner

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Customer-focused healthcare support specialist with strong administrative and communication skills.

Argentina

Message

What I'm looking for

I seek a role where I can apply healthcare administrative and client-coordination skills, collaborate with a supportive team, and grow in responsibility while improving patient or client experiences.

I am a diligent, kind professional with experience supporting healthcare operations, client referrals, and small-business marketing. I consistently deliver cordial, efficient service while managing administrative workflows and patient communications.

In recent roles I handled patient account and chart management, scheduling, insurance verification, billing tasks, and managed inbound and outbound patient communications. I also coordinated referrals for legal services, maintained referral databases, and produced activity reports.

Earlier, I led marketing for an entrepreneurial candle business, designing digital campaigns, visual branding, pricing strategies, and sales performance reporting. I bring versatility and a results-oriented mindset to cross-functional teams.

I am highly adaptable, tech savvy, fluent in English (C2) and native Spanish, and committed to continuous learning and collaboration to support organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Healthcare Support Specialist

Current

Glendale Optometric Center

Aug 2024 - Present (1 year 6 months)

Manage patient account and chart maintenance, scheduling, insurance verification, authorizations and billing while handling inbound/outbound patient communications to improve appointment readiness and follow-up.

Patient Scheduling Insurance Verification Medical Billing Authorization Outbound Communications Email Text Triage

Referral Coordinator

Steinger Greene & Feiner LLP

Mar 2024 - Jul 2024 (4 months)

Managed and coordinated client referrals, maintained referral database, communicated with clients for information gathering, and produced periodic referral activity reports to support case follow-up.

Client Coordination Referral Management Client Communication Reporting

Marketing Director

Kerzen

Mar 2021 - Dec 2021 (9 months)

Developed and executed social media and digital campaigns for a soy-candle business, created corporate visuals, set pricing and promotions, and delivered performance reports to drive sales and customer retention.