At Lacias, I responded to customer inquiries about payments, withdrawals, and account requests through live chat and email. I managed up to four concurrent Zendesk chats and followed complaints and open cases through closure.
At Alorica, I troubleshot devices and internet services for U.S. telecom customers, explained bills, processed payments, and supported plan sales and line activations. At Foundever, I assisted customers with banking and credit card accounts, statements, and payment requests.
