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Juan Manuel OteroJO
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Juan Manuel Otero

@juanmanuelotero

Functional Analyst at World Medical Care building internal travel-assistance solutions with APIs and automation.

Argentina
Message

At World Medical Care (WMC) / World Medical Management Solutions (WMMS), I analyze requirements for Audax and travel-assistance processes, including billing, claims, memberships, plans, and benefits. I define specifications, business rules, workflows, use cases, and acceptance criteria for internal applications.

I develop solutions for memberships, invoice generation, reports, and plan administration, and integrate and validate REST APIs and Web Services. My work includes functional, integration, regression, and UAT testing.

At Amanda Care SAS, I led functional implementations for healthcare and corporate clients from requirements gathering through production. I designed and implemented more than 20 conversational solutions for WhatsApp using Meta / WhatsApp Cloud API and REST APIs, and supported them with UAT.

Earlier at Diagnóstico Maipú, I analyzed and supported clinical and administrative systems, integrated medical equipment with clinical systems and PACS, and resolved operational data issues. I also provided IT support and administered users, permissions, and resources with Active Directory, Windows Server, and RDP.

Experience

Work history, roles, and key accomplishments

WS
Current

Analista Programador · Analista Funcional

World Medical Care (WMC) / World Medical Management Solution

Jul 2026 - Present (3 months)

IA Functional Analyst | Desarrollo de soluciones internas. Relevamiento y análisis de requerimientos sobre Audax y procesos de asistencia al viajero: Billing, Claims, Memberships, Estimated Cost, planes, beneficios y reportería.

DM

Analista de Aplicaciones

Diagnóstico Maipú

Jan 2020 - Oct 2021 (1 year 9 months)

Análisis, administración y soporte de sistemas clínicos y administrativos; laboratorio, diagnóstico por imágenes, prácticas, Kern, EGES y PACS. Integración de equipamiento médico con sistemas clínicos y PACS; resolución de incidentes de pacientes, facturación y datos operativos.

DM

Soporte IT

Diagnóstico Maipú

Jan 2018 - Jan 2020 (2 years)

Soporte presencial y remoto sobre hardware, software, conectividad, puestos de trabajo, redes LAN y cableado estructurado. Administración de usuarios, permisos y recursos con Active Directory, Windows Server y RDP; soporte de infraestructura y servicios en AWS.

Education

Degrees, certifications, and relevant coursework

Universidad de Palermo logoUP

Universidad de Palermo

Ingeniería en Sistemas, Ingeniería en Sistemas

2018 - 2021

Pursued studies in Systems Engineering, currently on hold.

DB

Dr. José M. Bértora

Bachiller en Ciencias Naturales, Ciencias Naturales

2010 - 2016

Completed secondary education with a focus on natural sciences.

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