At Universidad de San Andrés, I served as the primary contact for students, faculty, and internal teams, managing communication across email, WhatsApp, and CRM. I followed up on open cases to catch issues early and managed 4–10 concurrent workstreams.
At Universidad Católica Argentina, I handled communication and case management for doctoral and graduate students. I identified the cause of a recurring system issue and documented evidence that helped drive a permanent fix.
I also automated a manual document-processing workflow using Microsoft Access and Word, reducing processing time from about 60 minutes to under 10 minutes per case. I maintain process documentation and have supported onboarding to platforms and processes.
