Juan Carlos Ordóñez
@juancarlosordez
Passionate Computer Science Engineer focused on technology and security.
What I'm looking for
As a Computer Science Engineer, I am deeply passionate about technology, particularly in the realms of operating systems and security management within organizations. My academic journey at Universidad Católica de Honduras has equipped me with a solid foundation in computer science, and I continuously seek to expand my knowledge and skills in this ever-evolving field.
In my recent role as a Jr. Operations Solutions Engineer at Laureate SUMADI, I honed my abilities in providing technical support and managing cloud operations. I successfully created and managed dashboards using Power BI and CloudWatch, ensuring optimal application performance. My experience also includes troubleshooting and providing customer support through ticket services, where I developed strong communication skills and a commitment to teamwork.
Currently, I am looking to leverage my technical expertise and problem-solving abilities in a challenging role that allows me to contribute to innovative projects while continuing to grow professionally. I thrive in environments that foster collaboration and encourage continuous learning.
Experience
Work history, roles, and key accomplishments
Technical Support Lv 2
PartnerHero - Loom
Nov 2023 - Present (1 year 8 months)
Provided technical support through Zendesk ticket service. Created bugs using the Linear app and performed general QA and manual testing via UATs.
Cloud Operations Engineer
Laureate SUMADI
May 2022 - Present (3 years 2 months)
Managed the creation, deletion, and editing of company and customer accounts. Updated dashboards using Power BI and created secrets in AWS.
Jr. Operations Solutions Engineer
Laureate SUMADI
May 2022 - Present (3 years 2 months)
Provided account support and managed bug creation and inventory in Excel. Offered live support to customers in virtual rooms and assisted clients with Windows and macOS issues.
Education
Degrees, certifications, and relevant coursework
Elvel School
High School Diploma, Science and Arts
Completed a High School Diploma in Science and Arts.
Universidad Católica de Honduras
Computer Science Engineering, Computer Science Engineering
Studied Computer Science Engineering, gaining knowledge in operating systems and cybersecurity. Focused on the security management within a company.
Availability
Location
Authorized to work in
Job categories
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