Looking for a job

Joy Osayande

@joyosayande

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I design scalable customer journeys and digital products that improve adoption and revenue.

Nigeria

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What I'm looking for

I'm looking for opportunities to lead customer experience and product design initiatives, building scalable digital and service experiences through research, cross-functional collaboration, and human-centered design.

I've led customer experience and product design work for Xanotech and Engie Energy Access, turning customer research into scalable digital products across global markets.

At Engie Energy Access, I led the design of XDesk, a multilingual call center ticketing and call-management platform deployed across nine African countries. The platform reached 97% adoption, while its PowerHub CRM integration cut average call handling time from five minutes to two and generated $8M in revenue savings in its first year.

I also designed automated IVR, USSD, and WhatsApp support experiences that improved repayment, ticket escalation, and self-service. An IVR repayment solution reduced overdue accounts by 20% and generated $450,000 in repayment revenue in its first month.

At Xanotech, I directed a web and mobile EdTech platform, payment experience, reporting workflows, and AI-enabled delivery automation. The mobile experience increased enrollment by 45%, while automated payments generated $10,000 in course sales within two months.

Experience

Work history, roles, and key accomplishments

Product Design and Customer Experience Manager

Xanotech LTD

Mar 2026 - Sep 2026 (6 months)

Designed end-to-end customer journeys for an EdTech platform, directed development of web and mobile solutions, and implemented AI-driven automation, resulting in a 45% increase in enrollment and $10,000 in course sales within two months.

Customer Journey Mapping UX Design Product Management Figma Prototyping Usability Testing AI Automation Airtable Zapier Claude AI QA Testing Information Architecture Stakeholder Management

User Experience (UX/UI) Product Manager

Engie Energy Access

Apr 2023 - Jan 2026 (2 years 9 months)

Led design and development of XDesk, a call center software deployed across nine African countries, achieving 97% adoption. Directed IVR and chatbot initiatives, reducing overdue accounts by 20% and generating $8M in revenue savings.

Product Management UX Design User Research IVR API Integration CRM Salesforce Agile Jira Stakeholder Management Cross Functional Collaboration Data Analysis

Assistant Design Manager

Rvysion

Mar 2022 - Dec 2022 (9 months)

Interpreted project scope, allocated tasks based on designer skills, reviewed design work, and managed the design system to ensure consistency and scalability across projects.

Design Management Design Systems Team Leadership Project Coordination Client Communication Quality Assurance

Product Designer

Phast

Nov 2021 - Mar 2022 (4 months)

Oversaw UI and UX practices, coordinated projects from inception to launch, facilitated cross-functional collaboration, and directed usability testing to refine product flows.

UI Design UX Design Usability Testing Project Coordination Cross Functional Collaboration Figma

UI/UX Designer

Xesibe Holdings

Nov 2021 - Feb 2022 (3 months)

Developed accessible, user-centered technical solutions aligned with user needs and business goals, championing usability and inclusivity across product design.

UI Design UX Design Accessibility User Centered Design Customer Satisfaction

Customer Support and Relations Officer

SMEFUNDS

Apr 2019 - Jan 2020 (9 months)

Maintained online presence, crafted customer experiences across digital and physical touchpoints, conducted user interviews, and facilitated product demos to drive adoption of solar solutions.

Customer Support Content Creation User Interviews Product Demonstrations Community Outreach Digital Marketing