Open to opportunities

Chinedu Ezennia

@khaldrago

Message

I'm a Senior UX Designer and Customer Success Manager

Nigeria

Message

What I'm looking for

I would like an environment that supports creativity and is open to new insights. An organization that has a great life/work balance and provides challenges that help me improve and grow. A place that is goal driven and cares about the welfare of the staff.

I am a dedicated and results-oriented Product Designer and Project Management
Professional with extensive experience in customer success management,
product design, UX research, prototyping, and project management. Proven
track record in successfully managing large-scale projects and delivering high-quality
digital products from ideation to launch. Exceptional problem-solving
skills, with a strong ability to lead cross-functional teams and manage multiple
projects simultaneously.

Experience

Work history, roles, and key accomplishments

UI/UX Designer

WOCA Tech Solutions

Mar 2022 - Sep 2022 (6 months)

I did the Product design for three different products. The first product finally launched on the app store. It is a financial management platform that helps increase revenue for churches. The projected increase was about 30%-35%.

Prototyping UserFlow Product Design UI Design UX Design UX Research User Testing Usability Testing

Current

Freelance UI/UX Designer

Current

Upwork

Jan 2016 - Present (10 years 5 months)

Data Entry
Technical Research
Wireframing
UI/UX Design and Prototyping
Web Design
Product Design
Graphics Design

Prototyping UX Design UI Design Product Design Data Entry Graphic Design

Chief Production Officer

Juvenix Limited

Dec 2018 - Dec 2019 (1 year)

Product Management
UX Research
Market research and survey
Product design
Product Deployment

Product Manager Product Operations Quantitative Analysis Competitive Analysis Market Analysis

Current

Customer Success Manger

Current

IgniteTech

Feb 2024 - Present (2 years 4 months)

Customer Interactions: Leverage AI for efficient issue resolution, personalized check-ins, and feedback analysis to enhance communication.

Product Engagement: Enhance product interaction through AI-driven recommendations, virtual assistance, and user experience personalization.

Optimization and Growth: Upselling and optimizing customer success strategies to drive growth and reduce churn.