Looking for a job

José Raúl Campuzano Castillo

@josralcampuzanocasti

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I coordinate technology operations, incidents, and robotic process migrations in banking.

Mexico

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What I'm looking for

I'm looking for a technology operations or project coordination role where I can manage incidents, support critical process continuity, coordinate migrations, and work across business and technical teams.

At HSBC México, I monitored 10 critical banking production processes and coordinated incident resolution to maintain operational continuity.

I coordinated the migration of 25 robots from Office 2016 to Office 365 and supported 30 process migrations during a Blue Prism upgrade, aligning business areas, testing teams, and global stakeholders.

Previously, I diagnosed, repaired, installed, calibrated, and maintained laboratory instrumentation, handling an average of 25 devices per month.

Experience

Work history, roles, and key accomplishments

Digital Workforce Management

HSBC México, S.A.

May 2023 - Nov 2025 (2 years 6 months)

Monitored critical production processes and coordinated incident resolution with SMEs and maintenance teams. Prepared performance metrics and supported technology migrations to ensure operational continuity.

Incident Management Process Monitoring ServiceNow Jira Excel PowerPoint Blue Prism Power BI VDI Readiness Stakeholder Management Project Coordination

Technical Service Engineer

Metrological COM IN TEC Services, S.C.

May 2022 - Apr 2023 (11 months)

Diagnosed and repaired laboratory instrumentation, performed on-site calibrations, and conducted preventive maintenance on an average of 25 devices per month.

Troubleshooting Equipment Calibration Preventive Maintenance Diagnostics Repair