At Arcos Dorados / Arcgold del Ecuador S.A. (McDonald’s), I oversee daily restaurant operations and workforce management for a team of 70. I increased sales by 30% by analyzing commercial performance in Excel and Power BI, improving processes, and aligning the team around clear targets.
I improved customer satisfaction to 95% through service enhancements and effective resolution of customer requests. I also achieved 100% in Ecolab international food-safety audits for four consecutive years.
I prepare KPI reports, conduct inventory counts, monitor stock levels, and coordinate supplier orders to support business performance and daily operations.
At University of Guayaquil, I provided end-user IT support, resolved hardware and software issues, and installed and configured operating systems and applications. I’m studying Information Systems Engineering and am working on a thesis project involving a multimodal data model for an urban digital twin focused on risk management along Guayaquil’s Vía Perimetral corridor.
