Joshua Piano

I’m a bilingual professional fluent in Japanese and English, and I bring strong cross-cultural communication to fast-paced technical and customer environments.

As a Technical Advisor 2 at Concentrix, I provide expert guidance and support for gaming products, resolving technical issues and optimizing performance. I translate complex technical concepts into clear, user-friendly communication while collaborating with cross-functional teams to implement solutions and improve product functionality.

Before that, I worked as a Customer Service Representative at TMJP BPO Inc., addressing customer inquiries with accuracy and efficiency. I delivered timely information and solutions to enhance customer satisfaction while consistently meeting or exceeding performance metrics.

With a background in computer networking technology and certifications including JLPT N3, I’m energized by problem-solving, teamwork, and staying updated on industry trends and emerging technologies. I aim to keep delivering dependable support, clear explanations, and measurable improvements for customers and products.